MusicArts.com: My son has returned the trumpet to school by th...
A MusicArts.com customer review by GetHuman user ~elise from November 17th, 2017
Background on ~elise's case
GetHuman: ~elise - can you tell our other MusicArts.com customers when your case took place?
~elise: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to MusicArts.com, and if so, how?
GetHuman: And which of these common MusicArts.com customer issues best describes the reason you wanted to talk to them?
(Shows ~elise a list of common MusicArts.com problems)
~elise: "Warranty claim" was why I was trying to call.
~elise's review of MusicArts.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MusicArts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elise: My son has returned the trumpet to school by the end of May and the school(p.s.***) collect all the instruments and returned together to music art company. But we still got the bill and your customer service never want to help and find a solution not even want to check with the person who collect the instruments first, the only answer is : you should responsible for this and we don't have the return recorder, you should check with your school and call us. the answer is not helpful at all. we have been called several times and always got the same answer. Since we got the instrument from school and we returned to school, this is the easy way for parents and easy for your company too, if you got the instrument why still parents need to call first. The purpose for your company is to receive the instruments not the call. It is ridiculous you bill the parents for not giving a call first even you have the instruments with you. looking for the positive answer from the manager not from the cus
GetHuman: Let's quantify your experience contacting MusicArts.com. On a scale of 1 to 5, how easy is it go get help on a MusicArts.com problem?
~elise: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elise: I'd give them a one out of five on communication.
GetHuman: And what about MusicArts.com's ability to quickly and effectively address your problem?
~elise: For that I would say five out of five.
GetHuman: And finally- any advice for other MusicArts.com customers?
~elise: Call them early in the day or late. Don't forget any personal or account information you might need for MusicArts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elise taken from his MusicArts.com customer service problem that occurred on November 12th, 2017.
MusicArts.com
2.00 of 5 stars | 1 reviews
~elise's MusicArts.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MusicArts.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MusicArts.com in any way.