MusiciansFriend.com: Spoke to a CSR two days ago. They said to call...

A MusiciansFriend.com customer review by GetHuman user ~moocowhernandez from November 22nd, 2017

Background on ~moocowhernandez's case

GetHuman: ~moocowhernandez - can you tell our other MusiciansFriend.com customers when your case took place?
~moocowhernandez: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to MusiciansFriend.com, and if so, how?
~moocowhernandez: I used the 800-449-9128 number I found for on the GetHuman MusiciansFriend.com customer phone number page I was on: MusiciansFriend.com Customer Service Phone Number
GetHuman: And which of these common MusiciansFriend.com customer issues best describes the reason you wanted to talk to them?
(Shows ~moocowhernandez a list of common MusiciansFriend.com problems)
~moocowhernandez: "Cancel order" was why I was trying to call.

~moocowhernandez's review of MusiciansFriend.com customer service

GetHuman: So how would you sum up your experience for GetHuman's MusiciansFriend.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moocowhernandez: Spoke to a CSR two days ago. They said to call sales & they could offer me a special promotion. I call sales today, & the guy that answers sounds half asleep. He says he's never heard of such a promo, and acts as if I'm making it up. He makes a much weaker offer and even offers free shipping! Oh boy! Problem is, they already offer free shipping with no minimum. The guy was rude, snide, & very unprofessional. I later got another retailer to match the original offer. I'll never buy from MF again.
GetHuman: Let's quantify your experience contacting MusiciansFriend.com. On a scale of 1 to 5, how easy is it go get help on a MusiciansFriend.com problem?
~moocowhernandez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moocowhernandez: I'd give them a four out of five on communication.
GetHuman: And what about MusiciansFriend.com's ability to quickly and effectively address your problem?
~moocowhernandez: For that I would say three out of five.
GetHuman: And finally- any advice for other MusiciansFriend.com customers?
~moocowhernandez: Call them early in the day or late. Don't forget any personal or account information you might need for MusiciansFriend.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moocowhernandez taken from his MusiciansFriend.com customer service problem that occurred on November 20th, 2017.

MusiciansFriend.com

3.67 of 5 stars | 3 reviews

~moocowhernandez's MusiciansFriend.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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