MyCheckFree.com: Just relocated to a new state. The electric com...
A MyCheckFree.com customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other MyCheckFree.com customers when your case took place?
~anonymous: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to MyCheckFree.com, and if so, how?
GetHuman: And which of these common MyCheckFree.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common MyCheckFree.com problems)
~anonymous: "None of those really matches why I wanted to call MyCheckFree.com that day." was why I was trying to call.
~anonymous's review of MyCheckFree.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MyCheckFree.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Just relocated to a new state. The electric company uses this service for paying their bills online. For some reason they cannot identify me (because my address & info are different - maybe because I just moved).**In order to protect me, they want me to fill out a paper and snail mail it to them with additional documentation. They want my name, address, phone, dob, ss*, a voided check and copy of either my birth certificate, drivers license or passport.**Where does putting all of this in an envelope protect me????? Anyone who has ever sent this info to them is putting their entire identity at risk!!!!
GetHuman: Let's quantify your experience contacting MyCheckFree.com. On a scale of 1 to 5, how easy is it go get help on a MyCheckFree.com problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about MyCheckFree.com's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other MyCheckFree.com customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for MyCheckFree.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his MyCheckFree.com customer service problem that occurred on November 12th, 2017.