NET 10: I actually had a supervisor tell me he was not...
A NET 10 customer review by GetHuman user ~Sandy from November 3rd, 2017
Background on ~Sandy's case
GetHuman: ~Sandy - can you tell our other NET 10 customers when your case took place?
~Sandy: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy a list of common NET 10 problems)
~Sandy: "Account access" was why I was trying to call.
~Sandy's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy: I actually had a supervisor tell me he was not going to give me his name, not going to log my call and not going to assist me. Why? Because I'm an American and he don't like Americans...I could not believe my ears. And he did NOT help me. When I reported it and asked if the call could be pulled (oh he warned me this would happen)..I was told that only a few of the calls are recorded and she could not pull the call. I asked the next supervisor how could they ensure that their customers from ANY country be assured that they would not be treated this way if all calls are not recorded. And of course he did not log his call. So basically he got away with it. I think perhaps I made a mistake giving up my contract phone. You pay for what you get....customer service! And some things are worth paying extra for. For abuse they should be paying ME to remain a customer!
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Sandy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Sandy: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Sandy: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy taken from his NET 10 customer service problem that occurred on October 28th, 2017.