NJ Unemployment: The first time, I called at precisely *:** am w...
A NJ Unemployment customer review by GetHuman user GetHuman-280031 from November 22nd, 2017
Background on GetHuman-280031's case
GetHuman: GetHuman-280031 - can you tell our other NJ Unemployment customers when your case took place?
GetHuman-280031: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280031 a list of common NJ Unemployment problems)
GetHuman-280031: "Problem With a Claim" was why I was trying to call.
GetHuman-280031's review of NJ Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280031: The first time, I called at precisely *:** am when they opened and only had to wait about ** minutes, but when someone answered they said their name so fast and unintelligible, I had to ask to repeat and then spell. At that point, the agent cut me off, and I had to dial in again, at which point the estimated wait time went to **-** minutes, but actually took ** minutes, all because I had the audacity to ask the name of the agent! What a way to treat callers.
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
GetHuman-280031: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280031: I'd give them a five out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
GetHuman-280031: For that I would say one out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
GetHuman-280031: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280031 taken from his NJ Unemployment customer service problem that occurred on November 20th, 2017.