NY Life Insurance: This company is not sensitive to the needs of t...
A NY Life Insurance customer review by GetHuman user ~Unsatisfied Client from November 24th, 2017
Background on ~Unsatisfied Client's case
GetHuman: ~Unsatisfied Client - can you tell our other NY Life Insurance customers when your case took place?
~Unsatisfied Client: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to NY Life Insurance, and if so, how?
GetHuman: And which of these common NY Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied Client a list of common NY Life Insurance problems)
~Unsatisfied Client: "Make/Chase a claim" was why I was trying to call.
~Unsatisfied Client's review of NY Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's NY Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied Client: This company is not sensitive to the needs of their clients. I am not sure if it is lazy, slow or incompetence. I see no sense of urgency to resolve issues. I am aware people make mistakes but acknowledge them and correct them promptly.
GetHuman: Let's quantify your experience contacting NY Life Insurance. On a scale of 1 to 5, how easy is it go get help on a NY Life Insurance problem?
~Unsatisfied Client: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied Client: I'd give them a four out of five on communication.
GetHuman: And what about NY Life Insurance's ability to quickly and effectively address your problem?
~Unsatisfied Client: For that I would say three out of five.
GetHuman: And finally- any advice for other NY Life Insurance customers?
~Unsatisfied Client: Call them early in the day or late. Don't forget any personal or account information you might need for NY Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied Client taken from his NY Life Insurance customer service problem that occurred on November 20th, 2017.
NY Life Insurance
3.00 of 5 stars | 14 reviews
~Unsatisfied Client's NY Life Insurance Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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