NationStar Mortgage: Could not get through to live human. When I fi...
A NationStar Mortgage customer review by GetHuman user GetHuman-107253 from November 24th, 2017
Background on GetHuman-107253's case
GetHuman: GetHuman-107253 - can you tell our other NationStar Mortgage customers when your case took place?
GetHuman-107253: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107253 a list of common NationStar Mortgage problems)
GetHuman-107253: "Request a loan" was why I was trying to call.
GetHuman-107253's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107253: Could not get through to live human. When I finally did on one call, she could not hear me - and to me, she had a robotic-voice because of a bad connection. Their menu tree sounded fine. *Remainder of calls disconnected.**Account numbers do not match previous loan servicing (Ocwen) group. Will not let me register as a new user on their website. Will not let me sign in as existing customer.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
GetHuman-107253: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107253: I'd give them a one out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
GetHuman-107253: For that I would say two out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
GetHuman-107253: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107253 taken from his NationStar Mortgage customer service problem that occurred on November 22nd, 2017.