NationStar Mortgage: Went round and round with robot voice. Never go...
A NationStar Mortgage customer review by GetHuman user ~Wish I was kidding from November 20th, 2017
Background on ~Wish I was kidding's case
GetHuman: ~Wish I was kidding - can you tell our other NationStar Mortgage customers when your case took place?
~Wish I was kidding: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Wish I was kidding a list of common NationStar Mortgage problems)
~Wish I was kidding: "Update account information" was why I was trying to call.
~Wish I was kidding's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wish I was kidding: Went round and round with robot voice. Never got a human. After reading yelp I wasn't expecting much. This workaround didn't work unfortunately. Want to give zero for no help.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Wish I was kidding: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wish I was kidding: I'd give them a two out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Wish I was kidding: For that I would say three out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Wish I was kidding: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wish I was kidding taken from his NationStar Mortgage customer service problem that occurred on November 10th, 2017.