Navient: A woman with an accent called me, did not wante...
A Navient customer review by GetHuman user ~Unhappy customer from November 25th, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other Navient customers when your case took place?
~Unhappy customer: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Navient problems)
~Unhappy customer: "Request a loan" was why I was trying to call.
~Unhappy customer's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: A woman with an accent called me, did not wanted to give me her name. She mept asking my ss*, address, etc. Very rude when i questioned who she was. I did not provide my info. They should have it on file. Aweful customer service!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Unhappy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Navient customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Navient customer service problem that occurred on November 20th, 2017.