Navient: For years I've been afraid to call Sallie Mae b...
A Navient customer review by GetHuman user ~TheMightyTinMan from November 25th, 2017
Background on ~TheMightyTinMan's case
GetHuman: ~TheMightyTinMan - can you tell our other Navient customers when your case took place?
~TheMightyTinMan: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~TheMightyTinMan a list of common Navient problems)
~TheMightyTinMan: "Repayment question" was why I was trying to call.
~TheMightyTinMan's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TheMightyTinMan: For years I've been afraid to call Sallie Mae because of the verbal abuse I received from a supervisor when attempting to negoitate reduced payments on my loans. Years later when they changed their name to Navient, my opinion hadn't changed. I've now had two positive interactions with their representatives after moderately short hold times. Their lending practices and interest rates are still scummy and I will never do business with them again, but at least I'm not afraid to call now.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~TheMightyTinMan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TheMightyTinMan: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~TheMightyTinMan: For that I would say one out of five.
GetHuman: And finally- any advice for other Navient customers?
~TheMightyTinMan: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TheMightyTinMan taken from his Navient customer service problem that occurred on November 16th, 2017.