Navient: This number only works for private loans, not g...

A Navient customer review by GetHuman user ~Bean girl from November 21st, 2017

Background on ~Bean girl 's case

GetHuman: ~Bean girl - can you tell our other Navient customers when your case took place?
~Bean girl : Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Navient, and if so, how?
~Bean girl : I used the 877-770-4157 number I found for on the GetHuman Navient customer phone number page I was on: Navient Customer Service Phone Number
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Bean girl a list of common Navient problems)
~Bean girl : "Repayment question" was why I was trying to call.

~Bean girl 's review of Navient customer service

GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bean girl : This number only works for private loans, not gov't loans. Got transferred & call dropped. If you have a gov't loan thru Sallie Mae, call ***-***-****. Service rep was friendly & efficient!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Bean girl : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bean girl : I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Bean girl : For that I would say four out of five.
GetHuman: And finally- any advice for other Navient customers?
~Bean girl : Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bean girl taken from his Navient customer service problem that occurred on November 11th, 2017.

Navient

2.53 of 5 stars | 157 reviews

~Bean girl 's Navient Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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