Navient: i trying to get this loan reduced know one at s...
A Navient customer review by GetHuman user ~betty smith from October 29th, 2017
Background on ~betty smith 's case
GetHuman: ~betty smith - can you tell our other Navient customers when your case took place?
~betty smith : Yup. It was morning, on October 24th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~betty smith a list of common Navient problems)
~betty smith : "Request Tax Form" was why I was trying to call.
~betty smith 's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~betty smith : i trying to get this loan reduced know one at sallie knows how to do that they hang up on me via they will tranfer calls. but they will give you a loan and if you do sevice for ** years they'll fogive your loan whats up with this
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~betty smith : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~betty smith : I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~betty smith : For that I would say two out of five.
GetHuman: And finally- any advice for other Navient customers?
~betty smith : Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~betty smith taken from his Navient customer service problem that occurred on October 24th, 2017.