New York Community Bank: The person that i spoke with was very helpful a...
A New York Community Bank customer review by GetHuman user ~ralph from November 23rd, 2017
Background on ~ralph's case
GetHuman: ~ralph - can you tell our other New York Community Bank customers when your case took place?
~ralph: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to New York Community Bank, and if so, how?
GetHuman: And which of these common New York Community Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~ralph a list of common New York Community Bank problems)
~ralph: "Complaint" was why I was trying to call.
~ralph's review of New York Community Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Community Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ralph: The person that i spoke with was very helpful and assured me that the bank was taking care of the problem. Although she was unable to resolve the problem she suggested i wait * more day for resolution and if my issue was not addressed that they would place me in touch with a manager. I appreciate the fact that i was able to speak with someone after banking hours
GetHuman: Let's quantify your experience contacting New York Community Bank. On a scale of 1 to 5, how easy is it go get help on a New York Community Bank problem?
~ralph: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ralph: I'd give them a one out of five on communication.
GetHuman: And what about New York Community Bank's ability to quickly and effectively address your problem?
~ralph: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Community Bank customers?
~ralph: Call them early in the day or late. Don't forget any personal or account information you might need for New York Community Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ralph taken from his New York Community Bank customer service problem that occurred on November 20th, 2017.
New York Community Bank
1.00 of 5 stars | 9 reviews
~ralph's New York Community Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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