New York Times: Gift subscription- operator handled problem. I...
A New York Times customer review by GetHuman user ~Bill Veen from November 19th, 2017
Background on ~Bill Veen's case
GetHuman: ~Bill Veen - can you tell our other New York Times customers when your case took place?
~Bill Veen: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Veen a list of common New York Times problems)
~Bill Veen: "Delivery problem" was why I was trying to call.
~Bill Veen's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Veen: Gift subscription- operator handled problem. I had thought I bought * months gift then six months regular but without advising me NY Times cancelled order. I would suggest that is not a good procedure.
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~Bill Veen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Veen: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~Bill Veen: For that I would say five out of five.
GetHuman: And finally- any advice for other New York Times customers?
~Bill Veen: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Veen taken from his New York Times customer service problem that occurred on November 11th, 2017.