Norcold Appliances: Purchased a new *.* refrigerator for my boat...
A Norcold Appliances customer review by GetHuman user ~marta from November 6th, 2017
Background on ~marta's case
GetHuman: ~marta - can you tell our other Norcold Appliances customers when your case took place?
~marta: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Norcold Appliances, and if so, how?
GetHuman: And which of these common Norcold Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~marta a list of common Norcold Appliances problems)
~marta: "Returns" was why I was trying to call.
~marta's review of Norcold Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Norcold Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marta: Purchased a new *.* refrigerator for my boat. * month after purchase, the cooling system quit working. Took it to Laurelhurst Distributions and they said it was defective from the factory. They replaced the cooling system and now there is a loud humming noise and the latch constantly vibrates. Unable to sleep on the boat due to noise. It was kind of loud from the start and I feel I purchased a defective refrigerator. Can the noise situation be fixed. Can you offer me a solution to quiet the noise.
GetHuman: Let's quantify your experience contacting Norcold Appliances. On a scale of 1 to 5, how easy is it go get help on a Norcold Appliances problem?
~marta: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marta: I'd give them a one out of five on communication.
GetHuman: And what about Norcold Appliances's ability to quickly and effectively address your problem?
~marta: For that I would say one out of five.
GetHuman: And finally- any advice for other Norcold Appliances customers?
~marta: Call them early in the day or late. Don't forget any personal or account information you might need for Norcold Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marta taken from his Norcold Appliances customer service problem that occurred on October 28th, 2017.
Norcold Appliances
1.00 of 5 stars | 5 reviews
~marta's Norcold Appliances Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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