Nordstrom: ordered something on line yesterday and I tried...
A Nordstrom customer review by GetHuman user ~avery from November 16th, 2017
Background on ~avery's case
GetHuman: ~avery - can you tell our other Nordstrom customers when your case took place?
~avery: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Nordstrom, and if so, how?
GetHuman: And which of these common Nordstrom customer issues best describes the reason you wanted to talk to them?
(Shows ~avery a list of common Nordstrom problems)
~avery: "Returns" was why I was trying to call.
~avery's review of Nordstrom customer service
GetHuman: So how would you sum up your experience for GetHuman's Nordstrom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~avery: ordered something on line yesterday and I tried to cancel the order, however it was already processed and I was too late to cancel....
GetHuman: Let's quantify your experience contacting Nordstrom. On a scale of 1 to 5, how easy is it go get help on a Nordstrom problem?
~avery: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~avery: I'd give them a three out of five on communication.
GetHuman: And what about Nordstrom's ability to quickly and effectively address your problem?
~avery: For that I would say five out of five.
GetHuman: And finally- any advice for other Nordstrom customers?
~avery: Call them early in the day or late. Don't forget any personal or account information you might need for Nordstrom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~avery taken from his Nordstrom customer service problem that occurred on November 9th, 2017.