Norton AntiVirus: Actually just got charged twice for one product...
A Norton AntiVirus customer review by GetHuman user ~et from November 25th, 2017
Background on ~et's case
GetHuman: ~et - can you tell our other Norton AntiVirus customers when your case took place?
~et: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~et a list of common Norton AntiVirus problems)
~et: "Returns" was why I was trying to call.
~et's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~et: Actually just got charged twice for one product. Rep explained that I had (somehow) ordered two different versions which cost the same. Confirmed which one was installed and he cancelled other, said charge will be refunded, gave Case * in case follow up needed.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~et: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~et: I'd give them a four out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~et: For that I would say three out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~et: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~et taken from his Norton AntiVirus customer service problem that occurred on November 22nd, 2017.