Norton AntiVirus: I called ***-***-****. I was on hold for a lon...
A Norton AntiVirus customer review by GetHuman user ~Racquel from November 4th, 2017
Background on ~Racquel's case
GetHuman: ~Racquel - can you tell our other Norton AntiVirus customers when your case took place?
~Racquel: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~Racquel a list of common Norton AntiVirus problems)
~Racquel: "Cancel order" was why I was trying to call.
~Racquel's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Racquel: I called ***-***-****. I was on hold for a long time. A recorded mesage came on periodically to get me to go to their website instead. Also, at one point the music stopped, so I didn't know if I was still connected. Finally an "Ali" helped me. The reason I called: my "Norton ***" was not working. The computer I was calling about has dial up. So, one way of helping me did not work, so Ali tried another way. I now have Norton service. I am disappointed that Norton does not make it easy to talk to a live person. Thank goodness there is gethuman.com. *In summary, the wait was long, but I did get a good result. Ali is amazing.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~Racquel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Racquel: I'd give them a two out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~Racquel: For that I would say three out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~Racquel: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Racquel taken from his Norton AntiVirus customer service problem that occurred on November 2nd, 2017.