Norton AntiVirus: I called about a fraudulent charge to my credit...
A Norton AntiVirus customer review by GetHuman user ~Utah from November 19th, 2017
Background on ~Utah's case
GetHuman: ~Utah - can you tell our other Norton AntiVirus customers when your case took place?
~Utah: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~Utah a list of common Norton AntiVirus problems)
~Utah: "Overcharge/Strange charge" was why I was trying to call.
~Utah's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Utah: I called about a fraudulent charge to my credit card-someone used my card to get antivirus software and even though I could tell that English was not her primary language, she was very easy to understand and reversed the charges without any problem. I received excellent service! No complaints!
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~Utah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Utah: I'd give them a one out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~Utah: For that I would say four out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~Utah: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Utah taken from his Norton AntiVirus customer service problem that occurred on November 14th, 2017.