Norton AntiVirus: I complained about them transferring my login a...
A Norton AntiVirus customer review by GetHuman user ~consumer from November 28th, 2017
Background on ~consumer's case
GetHuman: ~consumer - can you tell our other Norton AntiVirus customers when your case took place?
~consumer: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~consumer a list of common Norton AntiVirus problems)
~consumer: "Complaint" was why I was trying to call.
~consumer's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~consumer: I complained about them transferring my login and passwords to thier cloud server and they tried to justify it. They refused to help unless I gave them controll of my computer. They steal passwords then demand the rest of the computer as well
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~consumer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~consumer: I'd give them a five out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~consumer: For that I would say three out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~consumer taken from his Norton AntiVirus customer service problem that occurred on November 20th, 2017.