Norton AntiVirus: Lousy if not flat out rude customer service. I...
A Norton AntiVirus customer review by GetHuman user GetHuman-290718 from November 13th, 2017
Background on GetHuman-290718's case
GetHuman: GetHuman-290718 - can you tell our other Norton AntiVirus customers when your case took place?
GetHuman-290718: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290718 a list of common Norton AntiVirus problems)
GetHuman-290718: "Returns" was why I was trying to call.
GetHuman-290718's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290718: Lousy if not flat out rude customer service. I just (last night) renewed my Norton Internet service for * computers - $** for virus protection and another ** added without my selection for virus removal service. I had to call customer service today.....I was on hold for almost ** minutes waiting to get a customer service rep on the line, and then I got someone who only seemed to understand and be equipped to answer the most basic questions, and with a corrective tone as if I wasn't getting something I should naturally know. When I asked about a "lite" version advertised for netbooks at purchase, but not found at time of download to my netbook, she repeatedly interrupted me to inform me of system compatibility and service packs and that I can now (a year after loading and indication of being covered on my netbook - even if bogged down somewhat) check to see if I have a service pack so that Norton can be successfully loaded to the same netbook.......we went around like this for a good
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
GetHuman-290718: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290718: I'd give them a five out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
GetHuman-290718: For that I would say two out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
GetHuman-290718: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290718 taken from his Norton AntiVirus customer service problem that occurred on November 9th, 2017.