Ocwen: I have been trying for * days to get this compa...
A Ocwen customer review by GetHuman user ~bad service from November 12th, 2017
Background on ~bad service's case
GetHuman: ~bad service - can you tell our other Ocwen customers when your case took place?
~bad service: Yes I can. It was evening, on November 5th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~bad service a list of common Ocwen problems)
~bad service: "Update Account information" was why I was trying to call.
~bad service's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bad service: I have been trying for * days to get this company to e-mail me a welcome letter which usually takes seconds to send but for some reason it takes these guys days to send out. The customer service is awful due to the fact the REPS are all from India and dont speak clear english and constantly try to badger the customer into other programs that Ocwen is offering. This needs to change but hey I know it wont due to the cheap labor!!!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~bad service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bad service: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~bad service: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~bad service: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bad service taken from his Ocwen customer service problem that occurred on November 5th, 2017.