Ocwen: I sold my house in October and was supposed to...
A Ocwen customer review by GetHuman user ~McKenzie from November 25th, 2017
Background on ~McKenzie's case
GetHuman: ~McKenzie - can you tell our other Ocwen customers when your case took place?
~McKenzie: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~McKenzie a list of common Ocwen problems)
~McKenzie: "Refund" was why I was trying to call.
~McKenzie's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~McKenzie: I sold my house in October and was supposed to receive a check for the property tax pre-paid (over *,***.) I still have not received it and have called * times. Each time I get a different story. They said they mailed it, but it hasn't shown up yet. That was three weeks ago.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~McKenzie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~McKenzie: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~McKenzie: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~McKenzie: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~McKenzie taken from his Ocwen customer service problem that occurred on November 24th, 2017.