Ocwen: I spoke to *-* different agents and received di...
A Ocwen customer review by GetHuman user ~Readytosnap from November 8th, 2017
Background on ~Readytosnap's case
GetHuman: ~Readytosnap - can you tell our other Ocwen customers when your case took place?
~Readytosnap: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Readytosnap a list of common Ocwen problems)
~Readytosnap: "Refund" was why I was trying to call.
~Readytosnap's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Readytosnap: I spoke to *-* different agents and received different information everytime. My mortgage was transfered to Ocwen. The are refusing to accept my payments even though I NEVER have received any demand for payment from them. Threatening to foreclose even though I have done everything the asked me to do.... I have the information in writing from them and now being told that that inofromation is incorrect. Did not even know my mortgage had been sold until I called my old mortgage company.... This company sticnks!!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Readytosnap: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Readytosnap: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Readytosnap: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Readytosnap: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Readytosnap taken from his Ocwen customer service problem that occurred on November 2nd, 2017.