Ocwen: I was unable to understand the representitive t...
A Ocwen customer review by GetHuman user GetHuman-230234 from November 12th, 2017
Background on GetHuman-230234's case
GetHuman: GetHuman-230234 - can you tell our other Ocwen customers when your case took place?
GetHuman-230234: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230234 a list of common Ocwen problems)
GetHuman-230234: "Update Account information" was why I was trying to call.
GetHuman-230234's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230234: I was unable to understand the representitive that answered the call. and they were unable to understand anything that I had said I repeated my name * times and had to repeat the last * of the ssn at least * times, then there was no way for the rep. to understand the property address. Is there anyway to get a rep. that is in america or at least speaks english
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
GetHuman-230234: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230234: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
GetHuman-230234: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
GetHuman-230234: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230234 taken from his Ocwen customer service problem that occurred on November 8th, 2017.