Ocwen: The connection was horrible, the customer rep...
A Ocwen customer review by GetHuman user ~Gwen from November 9th, 2017
Background on ~Gwen's case
GetHuman: ~Gwen - can you tell our other Ocwen customers when your case took place?
~Gwen: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwen a list of common Ocwen problems)
~Gwen: "Update account information" was why I was trying to call.
~Gwen's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwen: The connection was horrible, the customer rep. couldn't understand what she was saying, did not have a good command of the English language. I need information concerning my modification application and a letter I received today. Processing of the application will be delayed because of bad communication. The reps I have spoken with either do not have the correct information or are giving me wrong information, we have asked which forms we need to send after receiving communication that more information is needed and am told we don't need to send anything else, then a week later we told to send the same documentation again. We really need to speak to someone from USA, it is a real shame that you don't take care of your customers as you claim. I am going to report this to every appropiate agency until someone can help us. We will probably turned down from the modification process because we can't get proper information in a timely manner. Please all I ask is that someone who speaks Englis
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Gwen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwen: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Gwen: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Gwen: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwen taken from his Ocwen customer service problem that occurred on November 1st, 2017.