This is the only time I have ever called Ocwen...
A Ocwen customer review by GetHuman user ~dawn harrell from November 16th, 2017
Background on ~dawn harrell's case
GetHuman: ~dawn harrell - can you tell our other Ocwen customers when your case took place?
~dawn harrell: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~dawn harrell a list of common Ocwen problems)
~dawn harrell: "Extension" was why I was trying to call.
~dawn harrell's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dawn harrell: This is the only time I have ever called Ocwen in * years and not been mad at the end of the call. The man could speak English and answered all my questions.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~dawn harrell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dawn harrell: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~dawn harrell: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~dawn harrell: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dawn harrell taken from his Ocwen customer service problem that occurred on November 13th, 2017.