Ocwen: Trying to navigate the menu is horrible, then t...
A Ocwen customer review by GetHuman user GetHuman-174498 from November 12th, 2017
Background on GetHuman-174498's case
GetHuman: GetHuman-174498 - can you tell our other Ocwen customers when your case took place?
GetHuman-174498: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-174498 a list of common Ocwen problems)
GetHuman-174498: "Update Account information" was why I was trying to call.
GetHuman-174498's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-174498: Trying to navigate the menu is horrible, then the Indian gentleman couldn't' hear me, so I called back, then second guy was helpful.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
GetHuman-174498: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-174498: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
GetHuman-174498: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
GetHuman-174498: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-174498 taken from his Ocwen customer service problem that occurred on November 4th, 2017.