Ocwen: Would like to speak to a US Rep. Is that at all...
A Ocwen customer review by GetHuman user ~fed up from November 22nd, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Ocwen customers when your case took place?
~fed up: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Ocwen problems)
~fed up: "Request a loan" was why I was trying to call.
~fed up's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: Would like to speak to a US Rep. Is that at all possible?? My call keeps going to India. I'm not happy the money they are making off of my family is going to pay for salaries outside the US. Shameful!!!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~fed up: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Ocwen customer service problem that occurred on November 20th, 2017.