Ocwen: three times I was disconnected and did not have...
A Ocwen customer review by GetHuman user ~Karen Mueller from November 16th, 2017
Background on ~Karen Mueller's case
GetHuman: ~Karen Mueller - can you tell our other Ocwen customers when your case took place?
~Karen Mueller: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Mueller a list of common Ocwen problems)
~Karen Mueller: "Eligibility Questions" was why I was trying to call.
~Karen Mueller's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Mueller: three times I was disconnected and did not have the opportunity to speak with anyone.*You have my tax as $****.** the tax Office in Brookhaven is listed as $****.**. Need to talk to you about this discrepancy.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Karen Mueller: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Mueller: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Karen Mueller: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Karen Mueller: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Mueller taken from his Ocwen customer service problem that occurred on November 12th, 2017.