Ohio Edison: Excellent customer service,
A Ohio Edison customer review by GetHuman user ~Ellie Mae from November 26th, 2017
Background on ~Ellie Mae's case
GetHuman: ~Ellie Mae - can you tell our other Ohio Edison customers when your case took place?
~Ellie Mae: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Ellie Mae a list of common Ohio Edison problems)
~Ellie Mae: "I'm moving" was why I was trying to call.
~Ellie Mae's review of Ohio Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ellie Mae: Excellent customer service,
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
~Ellie Mae: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ellie Mae: I'd give them a four out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
~Ellie Mae: For that I would say five out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
~Ellie Mae: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ellie Mae taken from his Ohio Edison customer service problem that occurred on November 16th, 2017.