OptumRx: I had a girl she wouldn't give her name. She in...
A OptumRx customer review by GetHuman user GetHuman-41661 from November 23rd, 2017
Background on GetHuman-41661's case
GetHuman: GetHuman-41661 - can you tell our other OptumRx customers when your case took place?
GetHuman-41661: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41661 a list of common OptumRx problems)
GetHuman-41661: "Preauthorization" was why I was trying to call.
GetHuman-41661's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41661: I had a girl she wouldn't give her name. She insised I hadn't ordered. I didn't want a repeat order so I HAD HER CHECK IT. sHE WAS DEFIENT I LOST IT. SHE WOULDN'T LISEN TO ME. I am a redular customer and I LIKE THE SENDING IN THE MAIL IAM OVER ** YS AND CAN'T OFTEN GET IN TO THE DRUG STORE. sHE HUNG UP ON ME.i HAD TO CLL MY dR. BECAUSE SHE WAS GIVING ME THE WRONG dr . and July as to the last order.I don't want a rtepeat on my order because it rund into a ot of money.CALLED CUST. SERVICE NEVER TALKED TO TEHM BEUSE I waited so long I JUST HUNG UP.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-41661: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41661: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-41661: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-41661: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41661 taken from his OptumRx customer service problem that occurred on November 18th, 2017.