OptumRx: Kevin Poindexter and Niemaiah Williams-spiteful...
A OptumRx customer review by GetHuman user ~poindexter and williams are lo from November 8th, 2017
Background on ~poindexter and williams are lo's case
GetHuman: ~poindexter and williams are lo - can you tell our other OptumRx customers when your case took place?
~poindexter and williams are lo: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~poindexter and williams are lo a list of common OptumRx problems)
~poindexter and williams are lo: "Lost card" was why I was trying to call.
~poindexter and williams are lo's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~poindexter and williams are lo: Kevin Poindexter and Niemaiah Williams-spitefuly sent me my medication (* items) * days apart. Hang up if u get these dumb inconsiderate wastes..Look for your names boys b*c I can be an a*sh*le too.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~poindexter and williams are lo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~poindexter and williams are lo: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~poindexter and williams are lo: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~poindexter and williams are lo: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~poindexter and williams are lo taken from his OptumRx customer service problem that occurred on November 5th, 2017.