I called and took the option of Orbitz calling...

A Orbitz customer review by GetHuman user ~Unhappy customer from November 26th, 2017

Background on ~Unhappy customer's case

GetHuman: ~Unhappy customer - can you tell our other Orbitz customers when your case took place?
~Unhappy customer: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Orbitz, and if so, how?
~Unhappy customer: I used the 844-803-5578 number I found for on the GetHuman Orbitz customer phone number page I was on: Orbitz Customer Service Phone Number
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Orbitz problems)
~Unhappy customer: "Change Booking" was why I was trying to call.

~Unhappy customer's review of Orbitz customer service

GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: I called and took the option of Orbitz calling me back. Call came, waited a few minutes and line went dead. Sent email eight hours ago and have not heard back.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~Unhappy customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Orbitz customer service problem that occurred on November 18th, 2017.

Orbitz

1.84 of 5 stars | 226 reviews

~Unhappy customer's Orbitz Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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