Orbitz: Useless customer service. Foreign call centers...
A Orbitz customer review by GetHuman user GetHuman-367734 from November 21st, 2017
Background on GetHuman-367734's case
GetHuman: GetHuman-367734 - can you tell our other Orbitz customers when your case took place?
GetHuman-367734: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-367734 a list of common Orbitz problems)
GetHuman-367734: "Update Account Info" was why I was trying to call.
GetHuman-367734's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367734: Useless customer service. Foreign call centers manned by people who can only read screens and have no concept about solving a problem you may have. Some have little ability to understand english and none of them can address a question that is not on their computer screen. If your problem does not fit their pre-written questions or issues, they transfer you to another operator, in another department in some other country or disconnect you. Stay away from these guys
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
GetHuman-367734: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367734: I'd give them a two out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
GetHuman-367734: For that I would say three out of five.
GetHuman: And finally- any advice for other Orbitz customers?
GetHuman-367734: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367734 taken from his Orbitz customer service problem that occurred on November 17th, 2017.