PHH Mortgage: You state at this website you have **** availab...
A PHH Mortgage customer review by GetHuman user ~stinsonv19 from November 22nd, 2017
Background on ~stinsonv19's case
GetHuman: ~stinsonv19 - can you tell our other PHH Mortgage customers when your case took place?
~stinsonv19: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to PHH Mortgage, and if so, how?
GetHuman: And which of these common PHH Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~stinsonv19 a list of common PHH Mortgage problems)
~stinsonv19: "Overcharge/Strange charge" was why I was trying to call.
~stinsonv19's review of PHH Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's PHH Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stinsonv19: You state at this website you have **** availability when you're told to call back during biz hours. Update your website!!
GetHuman: Let's quantify your experience contacting PHH Mortgage. On a scale of 1 to 5, how easy is it go get help on a PHH Mortgage problem?
~stinsonv19: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stinsonv19: I'd give them a one out of five on communication.
GetHuman: And what about PHH Mortgage's ability to quickly and effectively address your problem?
~stinsonv19: For that I would say two out of five.
GetHuman: And finally- any advice for other PHH Mortgage customers?
~stinsonv19: Call them early in the day or late. Don't forget any personal or account information you might need for PHH Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stinsonv19 taken from his PHH Mortgage customer service problem that occurred on November 16th, 2017.