PNC Bank: Could not access my online account and was made...
A PNC Bank customer review by GetHuman user ~michael greene from November 24th, 2017
Background on ~michael greene's case
GetHuman: ~michael greene - can you tell our other PNC Bank customers when your case took place?
~michael greene: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~michael greene a list of common PNC Bank problems)
~michael greene: "Account Access" was why I was trying to call.
~michael greene's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michael greene: Could not access my online account and was made to drive TWICE *** miles round trips to PNC branch... where I was given the wrong info. I'm changing banks ASAP
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~michael greene: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michael greene: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~michael greene: For that I would say three out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~michael greene: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michael greene taken from his PNC Bank customer service problem that occurred on November 15th, 2017.