PNC Bank: I am a PNC customer who recently lost my job. I...
A PNC Bank customer review by GetHuman user GetHuman-271174 from October 29th, 2017
Background on GetHuman-271174's case
GetHuman: GetHuman-271174 - can you tell our other PNC Bank customers when your case took place?
GetHuman-271174: Yes. It was morning, on October 26th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-271174 a list of common PNC Bank problems)
GetHuman-271174: "Statement Request" was why I was trying to call.
GetHuman-271174's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-271174: I am a PNC customer who recently lost my job. I am getting unemployment benefits. It took five days for the first one to post to my account using direct deposit. My second payment was issued on Monday April *th,****. I have made several calls to PNC customer service and a local branch. I did not get a call back from the local manager on Friday April *,****. It is now six days and no money posted. I contacted unemployment to verify my account and they have all the correct information. The problem is with PNC. They just keep saying and I quote "customer service" If it ain't there! it ain't there!. I am six days waiting and no money. The customer service person said you have x number of dollars in your account YOU HAVE MONEY!!! I told him after they take my rent out I will have $**.**. It is not whether I have money, it is where is my direct deposit money.*I have read the complaints regarding over draft fees and if that is the the purpose of my money not being there, that is horrible. I a
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
GetHuman-271174: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-271174: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
GetHuman-271174: For that I would say three out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
GetHuman-271174: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-271174 taken from his PNC Bank customer service problem that occurred on October 26th, 2017.