Panasonic: Blue-ray player Firmware updates are FREE downl...
A Panasonic customer review by GetHuman user ~Responsible Consumer from November 26th, 2017
Background on ~Responsible Consumer's case
GetHuman: ~Responsible Consumer - can you tell our other Panasonic customers when your case took place?
~Responsible Consumer: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Responsible Consumer a list of common Panasonic problems)
~Responsible Consumer: "Refund a Charge" was why I was trying to call.
~Responsible Consumer's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Responsible Consumer: Blue-ray player Firmware updates are FREE downloads, but ONLY FOR A PC. FOR A MAC THEY CHARGE $* to send disc. Our player has had ** updates so far, and all previous were sent FREE (made sense because it is their shortcoming) I made * separate calls, which took hours of my time. Three times they were supposed to call back in **-** hours but NEVER CALLED BACK. Fourth time I got an email which was worthless. Finally got to * Supervisors who were absolutely no help. Both were RIGID in ignoring the discriminatory charges (which can't really be considered Fair Trade). They both REFUSED to waive the ridiculous fee. There is NO reasoning with these jerks. Panasonic products in the past have been excellent, but if their so called "Customer Service" is any indication, they are going down. It is no wonder there are so many BBB complaints.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~Responsible Consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Responsible Consumer: I'd give them a two out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~Responsible Consumer: For that I would say one out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~Responsible Consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Responsible Consumer taken from his Panasonic customer service problem that occurred on November 19th, 2017.