Park Plaza Hotels: Ticket opened, over charge on room , long hold...
A Park Plaza Hotels customer review by GetHuman user ~sunny from November 21st, 2017
Background on ~sunny's case
GetHuman: ~sunny - can you tell our other Park Plaza Hotels customers when your case took place?
~sunny: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Park Plaza Hotels, and if so, how?
GetHuman: And which of these common Park Plaza Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~sunny a list of common Park Plaza Hotels problems)
~sunny: "Loyalty program" was why I was trying to call.
~sunny's review of Park Plaza Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Park Plaza Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunny: Ticket opened, over charge on room , long hold times up to ** min plus and then disconnected. weeks have gone by with no resolve or communication. Called customer service * and they connect you to customer service.
GetHuman: Let's quantify your experience contacting Park Plaza Hotels. On a scale of 1 to 5, how easy is it go get help on a Park Plaza Hotels problem?
~sunny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunny: I'd give them a one out of five on communication.
GetHuman: And what about Park Plaza Hotels's ability to quickly and effectively address your problem?
~sunny: For that I would say two out of five.
GetHuman: And finally- any advice for other Park Plaza Hotels customers?
~sunny: Call them early in the day or late. Don't forget any personal or account information you might need for Park Plaza Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunny taken from his Park Plaza Hotels customer service problem that occurred on November 13th, 2017.
Park Plaza Hotels
2.00 of 5 stars | 1 reviews
~sunny's Park Plaza Hotels Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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