Partsgeek.com: Absolutely no communication! For an online com...
A Partsgeek.com customer review by GetHuman user ~Lou from Michigan from November 23rd, 2017
Background on ~Lou from Michigan 's case
GetHuman: ~Lou from Michigan - can you tell our other Partsgeek.com customers when your case took place?
~Lou from Michigan : Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Lou from Michigan a list of common Partsgeek.com problems)
~Lou from Michigan : "Return an Order" was why I was trying to call.
~Lou from Michigan 's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lou from Michigan : Absolutely no communication! For an online company you would think the phones are their lifeline, but you cannot get any response from them. Sent out the wrong part and now I can't even find a rep to order the correct one. Simply unreal- wish I had read these reviews before ordering. :-(
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Lou from Michigan : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lou from Michigan : I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Lou from Michigan : For that I would say four out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Lou from Michigan : Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lou from Michigan taken from his Partsgeek.com customer service problem that occurred on November 21st, 2017.