Partsgeek.com: The only reason I am rating the company a * sta...
A Partsgeek.com customer review by GetHuman user ~Mers55 from November 18th, 2017
Background on ~Mers55's case
GetHuman: ~Mers55 - can you tell our other Partsgeek.com customers when your case took place?
~Mers55: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mers55 a list of common Partsgeek.com problems)
~Mers55: "Refund a Charge" was why I was trying to call.
~Mers55's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mers55: The only reason I am rating the company a * star is that * stars is not an option. This is the WORST Company I have ever dealt with. They are drop shippers and have no idea what their parts are. When the part is wrong the try to weasel out of paying return shipping. When told them the wiring harness was wrong and not for the truck they sold it for. Their response was to cut my wiring harness and since could modify it in that manor they would not pay return shipping. My suggestion is TO RUN NOW. The good reviews you are reading are all solicited by them for a **.** off coupon. RUNNNNNN FOREST RUNNNNNNN!!!!!*I did some research on this company. They do not provide any phone numbers or a physical address ( yeah I should have known then!!). Here is their information in case anyone wants to call. The phone prompts do not have any customer service option, just sales so hit * for that!! Be prepared to wait about *** hour to get a live person on the phone.***** ***-**** *** ***-****
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Mers55: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mers55: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Mers55: For that I would say four out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Mers55: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mers55 taken from his Partsgeek.com customer service problem that occurred on November 16th, 2017.