Partsgeek.com: This had to be the worse customer service exper...
A Partsgeek.com customer review by GetHuman user ~Teresa Haizlip from November 20th, 2017
Background on ~Teresa Haizlip's case
GetHuman: ~Teresa Haizlip - can you tell our other Partsgeek.com customers when your case took place?
~Teresa Haizlip: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Teresa Haizlip a list of common Partsgeek.com problems)
~Teresa Haizlip: "Refund a Charge" was why I was trying to call.
~Teresa Haizlip's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teresa Haizlip: This had to be the worse customer service experience I have ever had. I was on hold for about ** minutes, when a rep come on and the call was disconnected. I called back and basically the exact same thing happened again. I was livid. My time is important to me and I dont time to sit and wait on a call that long to begin with. I have never heard of a perswon waiting for ** minutes any way. I was a customer service rep for ** years and I am really surprised that you are still in business.I begged someone to call me on your time, but they never did. The support ticket said they was, but that didnt happen. I have been dealing with the mistake that you made since middle of ocotober ****. Then on top of all of this not being able to speak with someone and explain exactly what expired when I placed the order made it very frustrating. I knew what had happened asb soon as I placed my order because there was a problem with your web page. It didnot give me a confirmation number, nor did it allow
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Teresa Haizlip: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teresa Haizlip: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Teresa Haizlip: For that I would say three out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Teresa Haizlip: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teresa Haizlip taken from his Partsgeek.com customer service problem that occurred on November 18th, 2017.