Partsgeek.com: You have to be the worst company to get hold of...
A Partsgeek.com customer review by GetHuman user ~Leslie from November 27th, 2017
Background on ~Leslie's case
GetHuman: ~Leslie - can you tell our other Partsgeek.com customers when your case took place?
~Leslie: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Leslie a list of common Partsgeek.com problems)
~Leslie: "Find a Part" was why I was trying to call.
~Leslie's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leslie: You have to be the worst company to get hold of. We bought a **** Oldsmobile headlight assembly for the front passenger side. The blinker is in the middle not to the right where it should be. I've been on hold way too long and getting very upset. Ready to call better business bureau. I need to have someone contact us as soon as possible. You said ** hrs. on the message so I hope you keep your promise to that. Waiting * more day. P.S. you sure didn't take long to take the money.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Leslie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leslie: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Leslie: For that I would say three out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Leslie: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leslie taken from his Partsgeek.com customer service problem that occurred on November 19th, 2017.