I returned a part to Partsimple and received an...
A Partsimple customer review by GetHuman user ~joybelle from November 20th, 2017
Background on ~joybelle's case
GetHuman: ~joybelle - can you tell our other Partsimple customers when your case took place?
~joybelle: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Partsimple, and if so, how?
GetHuman: And which of these common Partsimple customer issues best describes the reason you wanted to talk to them?
(Shows ~joybelle a list of common Partsimple problems)
~joybelle: "Warranty claim" was why I was trying to call.
~joybelle's review of Partsimple customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsimple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joybelle: I returned a part to Partsimple and received an email ******* saying they had issued me credit but it has been over a month and no credit shows on my credit card. Phone number only gets recording.
GetHuman: Let's quantify your experience contacting Partsimple. On a scale of 1 to 5, how easy is it go get help on a Partsimple problem?
~joybelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joybelle: I'd give them a four out of five on communication.
GetHuman: And what about Partsimple's ability to quickly and effectively address your problem?
~joybelle: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsimple customers?
~joybelle: Call them early in the day or late. Don't forget any personal or account information you might need for Partsimple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joybelle taken from his Partsimple customer service problem that occurred on November 12th, 2017.
Partsimple
1.00 of 5 stars | 4 reviews
~joybelle's Partsimple Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Partsimple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Partsimple in any way.