PayPal: Can never get these people on phone. U get a st...
A PayPal customer review by GetHuman user GetHuman-346869 from November 23rd, 2017
Background on GetHuman-346869's case
GetHuman: GetHuman-346869 - can you tell our other PayPal customers when your case took place?
GetHuman-346869: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346869 a list of common PayPal problems)
GetHuman-346869: "Account Restricted" was why I was trying to call.
GetHuman-346869's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346869: Can never get these people on phone. U get a stupid computer that cannot ask any relevant questions. When u just ask to speak with a rep or agent computer appears to just get lost. I think intentionally but who knows? Maybe they just that incompetent? So choices appear to be stupid, incompetent, just rude or a bunch of thieves? Hummm great choices. Why is this tolerated in a company ? Oh yeah right I forgot the new American policy is its all about me, let's grab as much as we can possibly get away with and be as inconsiderate as one wants while doing so.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-346869: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346869: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-346869: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-346869: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346869 taken from his PayPal customer service problem that occurred on November 16th, 2017.