PayPal: First rep deleted information from my account...
A PayPal customer review by GetHuman user ~Carol F. from November 23rd, 2017
Background on ~Carol F.'s case
GetHuman: ~Carol F. - can you tell our other PayPal customers when your case took place?
~Carol F.: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol F. a list of common PayPal problems)
~Carol F.: "Refund" was why I was trying to call.
~Carol F.'s review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol F.: First rep deleted information from my account. He said, "Oh no, I went in and changed 'something' so it will not matter." Then he "accidentally" hung up. The next rep had me on the line for over an hour as she kept putting me on hold to get answers, but came back with answers to questions I was not asking. So frustrating!!!!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Carol F.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol F.: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Carol F.: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Carol F.: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol F. taken from his PayPal customer service problem that occurred on November 20th, 2017.