PayPal: I was stuck in voice mail **** when all I wante...
A PayPal customer review by GetHuman user ~Frustrated in El Segundo from November 14th, 2017
Background on ~Frustrated in El Segundo's case
GetHuman: ~Frustrated in El Segundo - can you tell our other PayPal customers when your case took place?
~Frustrated in El Segundo: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated in El Segundo a list of common PayPal problems)
~Frustrated in El Segundo: "Can't Login" was why I was trying to call.
~Frustrated in El Segundo's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated in El Segundo: I was stuck in voice mail **** when all I wanted to do was to speak to a human. Some things are not option *, * or *.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Frustrated in El Segundo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated in El Segundo: I'd give them a three out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Frustrated in El Segundo: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Frustrated in El Segundo: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated in El Segundo taken from his PayPal customer service problem that occurred on November 8th, 2017.