PayPal: if you think waiting **-** minutes for a call b...
A PayPal customer review by GetHuman user ~Mike Shannon from November 15th, 2017
Background on ~Mike Shannon's case
GetHuman: ~Mike Shannon - can you tell our other PayPal customers when your case took place?
~Mike Shannon: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike Shannon a list of common PayPal problems)
~Mike Shannon: "Recover account" was why I was trying to call.
~Mike Shannon's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike Shannon: if you think waiting **-** minutes for a call back so we can help you earn money is a good service effort, you may have a poor start to understanding your customer may have a busy life too. Why is it that so many other companies can and do return calls within a few minutes, while PayPal believes it is quite acceptable for the client to hold on until someone may, perhaps, get around to a call back at your convenience at some undetermined time later?*We have used PayPal for five years now and only began having troubles when we decided to get the PayPal debit cards. We have no confidence the transaction will go through and end up using our bankcard anyway. The debit card is attached to our ample bank account but we get turned down for insufficient funds often and have to use our bank card with the same account to complete the transaction. Humility is one thing but being unjustly humiliated by PayPal account is going to cause us to explore other options if it isn't stopped.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Mike Shannon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike Shannon: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Mike Shannon: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Mike Shannon: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike Shannon taken from his PayPal customer service problem that occurred on November 9th, 2017.