Pentair Water: Problem was not solved. Wait time was ** minut...
A Pentair Water customer review by GetHuman user ~pete from November 22nd, 2017
Background on ~pete's case
GetHuman: ~pete - can you tell our other Pentair Water customers when your case took place?
~pete: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Pentair Water, and if so, how?
GetHuman: And which of these common Pentair Water customer issues best describes the reason you wanted to talk to them?
(Shows ~pete a list of common Pentair Water problems)
~pete: "Complaint" was why I was trying to call.
~pete's review of Pentair Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Pentair Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pete: Problem was not solved. Wait time was ** minutes instead of the *-** minutes stated on the recording. I'm back on hold again- ** minutes and counting. Unimpressive service so far, hope it improves.
GetHuman: Let's quantify your experience contacting Pentair Water. On a scale of 1 to 5, how easy is it go get help on a Pentair Water problem?
~pete: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pete: I'd give them a one out of five on communication.
GetHuman: And what about Pentair Water's ability to quickly and effectively address your problem?
~pete: For that I would say one out of five.
GetHuman: And finally- any advice for other Pentair Water customers?
~pete: Call them early in the day or late. Don't forget any personal or account information you might need for Pentair Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pete taken from his Pentair Water customer service problem that occurred on November 18th, 2017.
Pentair Water
1.00 of 5 stars | 11 reviews
~pete's Pentair Water Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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